Last Updated: October 21, 2026

LA StudioWeb sells electronically delivered digital products, including software licenses, game activation codes, and other digital license keys. We also provide separately arranged remote website development and technical support services.

1. Delivery Method

Digital license purchases are fulfilled electronically. Remote technical services are provided online under a separately agreed scope and schedule.

After successful payment confirmation, the purchased license key is displayed immediately on the order confirmation page. A transaction email may also be sent to the email address provided at checkout.

For purchases of themes, plugins or subscription packages, the associated downloadable files or materials are accessible through My Account → Downloads, according to the product entitlements and availability.

For purchases of website customization, troubleshooting or other service packages that do not include a license key, the service order and related information are available through My Account → Services. These services are performed according to the separately agreed scope and schedule, not instantly completed at checkout.

No physical license product, packaging, or shipping tracking number will be provided.

2. Delivery Time

License keys are displayed immediately when payment has been confirmed successfully. Access to eligible theme/plugin downloads and subscription files is provided in My Account → Downloads. Completion of paid services depends on their agreed scope and schedule.

Delivery may occasionally be delayed by payment verification, security reviews, email delivery issues, or technical problems.

If you have not received your product within [CONFIRM MAXIMUM LICENSE DELIVERY WINDOW], please contact info@la-studioweb.com.

3. Order Confirmation

After placing an order, you should receive an order confirmation containing your purchase details.

After successful payment, the license key appears on the order confirmation page. Theme, plugin and subscription download entitlements appear in My Account → Downloads; service packages without a license key appear in My Account → Services.

4. Missing Delivery Email

If you cannot locate your purchase information:

• Check your spam, junk, and promotional folders.
• Confirm that the email address entered at checkout is correct.
• Review the order confirmation page and sign in to My Account → Downloads (theme/plugin/subscription files) or My Account → Services (service orders), as appropriate.
• Contact our support team with your order number.

5. License Activation

Activation instructions and product-specific requirements are provided in the product listing, delivery email, or accompanying instructions.

Please ensure that your device, account, software version, and region meet the disclosed requirements.

6. Invalid or Nonworking Keys

If a key does not activate, contact us with your order number and the relevant error message.

We will investigate the issue and offer an appropriate solution under our Refund & Cancellation Policy and applicable law.

7. Downloadable Source Code and Refund Eligibility

Some theme/plugin packages may include downloadable source code. We record downloads of theme/plugin files where our website supports this; we do not track downloads or views of license-key text, which is displayed to the purchaser after payment. Under our voluntary 14-calendar-day refund request policy, discretionary change-of-mind refund requests for these products require that the associated source code has not been downloaded. For license-key-only products, eligibility depends on the applicable product terms and legal requirements; we do not claim to determine whether the customer downloaded a license key. Defective or misdescribed content remains subject to mandatory consumer remedies regardless of download status.

8. Security and Delivery Records

To support order fulfillment, security investigations, and payment dispute resolution, we may retain records such as:

• Order and payment transaction identifiers.
• Date and time of license issuance.
• Email address designated for delivery.
• Email dispatch or delivery status, where available.
• Theme/plugin file download events, where available.
• We do not record download counts or download events for license-key text.
• Relevant security and access events.

These records are processed in accordance with our Privacy Policy.

9. Remote Service Delivery

Website customization, troubleshooting, maintenance and other paid remote services without license keys are listed in My Account → Services after successful payment. They are not automatically completed or delivered as license keys. We confirm the service scope and expected schedule for each engagement. Completion may be documented by project messages, technical reports, change summaries, delivered files, or customer acceptance where agreed.

A license delivery timeframe does not apply to a separately commissioned website service. Customers should consult their accepted quote or written service agreement for milestones and completion conditions.

10. Customer Support

For delivery or activation assistance:

Email: info@la-studioweb.com
Support Hours: 09:00–22:00 (GMT+7 / UTC+7; Monday – Saturday)
Expected Initial Response: 2 business days